Routine questions handled. Difficult ones handed to you.
Piper can welcome a visitor, answer from your approved business information and help them reach the right service or booking step. It uses the simplest reliable answer first and involves a language model only when the request genuinely needs one.
Clear without making a ceremony of it: the first greeting identifies Piper as PageTap’s virtual studio assistant. After that, the conversation stays natural and concise.
Local demonstration offer: an eligible in-person coupon includes Piper free for three months. Piper is then £29/month and can be declined or cancelled without affecting the website or its basic booking feature.
What the assistant can do
- Answer everyday questions: opening hours, service areas, preparation, prices and policies—only where you have approved the answer.
- Help with bookings: check availability, collect the necessary details and create, move or cancel a booking only after the right confirmation.
- Qualify an enquiry: ask for the photos, measurements or timing information you actually need before calling back.
- Hand over gracefully: uncertain, sensitive and unusual questions go to the nominated person with a concise summary.
- Work across channels: the same bounded service can be configured for a website and WhatsApp while keeping each client’s information separate.
What you remain in control of
- The facts: verified FAQs, services, preparation advice, standard rates and expiry dates for anything that changes.
- The boundaries: topics requiring refusal or a person, such as binding quotes, diagnosis or legal interpretation.
- The actions: exactly which booking operations may be performed and what counts as customer confirmation.
- The inbox: verified recipients for summaries, escalations and conversation records.
How the running cost stays sensible
Known questions use fixed answers and approved retrieval. A local model handles suitable language work. Only the remaining uncertain cases are escalated to a stronger model or a person. The route and limits are set per client.
How it improves safely
- New wording can be learned: tested phrasings for an existing approved answer may be promoted automatically.
- New facts cannot: prices, policies and promises always need an approved source and a versioned release.
- Every release is reversible: regression checks and rollback prevent one new answer from breaking old ones.
A useful summary in the inbox, with the full conversation attached.
The business receives the customer’s request, contact details, booking state and anything that still needs a human decision. Small, non-sensitive transcripts can arrive as a self-contained HTML attachment; larger or sensitive ones use a time-limited secure link.
Could I book two trims together after 5 on Thursday?
I can check that. Is Thursday this week, and do you have a preferred barber?
This week. No preference.
There is a paired slot at 17:30. Shall I hold it while you confirm the two names?
- ✓One client, one sealed workspacePrompts, knowledge, logs, booking credentials and recipients are tenant-scoped
- ✓No speculative commitmentsPrices, policies and availability are never invented
- ✓Verified handoffSummaries and records go only to confirmed business recipients
- ✓Retention with an end dateConversation storage is selected during setup; 90 days is the normal starting point